How It Works

Record your visits

When entering a venue, open the App, click “Enter” to allow access to the camera function of your phone. Scan the specific QR code displayed at the venue.

When you get in a taxi, open the App, click "Get On" and then press "Auto Recognise" to scan the registration mark on the yellow plate shown on the inside of the taxi door or input the registration mark directly.

Press “Leave” when you leave the venue or taxi,. Related record of the visit will be encrypted and stored in your mobile device

Visit records will be erased automatically after 31 days

Report Confirmed Positive or Preliminary Positive

A confirmed COVID-19 patient using the App needs to enter a personal One Time Password (OTP) provided by the Centre for Health Protection (CHP) in the App

Press “Report Confirmed Positive or Preliminary Positive” and upload the encrypted visit records to the CHP for epidemiological investigations

Receive Exposure Notification

Receive notification from the App if users were at the same venue at about the same time with a recently confirmed COVID-19 patient

Notification will contain information on where and when the exposure might have occurred. Health advice will also be sent to users to remind them to take proper precautionary measures, and seek medical treatment if need

Download The App

Download the LeaveHomeSafe App to help protect the community while protecting your privacy.

FAQ

General:

Q1What is the purpose of “LeaveHomeSafe” Mobile App?

Q2Where can I download the “LeaveHomeSafe” Mobile App?

Q3Can I download the App in other countries/regions?

Q4What is the minimum system requirement for installing the “LeaveHomeSafe” Mobile App?

Q5Does the “LeaveHomeSafe” Mobile App take up a lot of data storage?

Q6Does the “LeaveHomeSafe” Mobile App drain my phone’s battery quickly?

Q7Does the “LeaveHomeSafe” Mobile App use a lot of mobile data?

Q8As no user registration is required for the “LeaveHomeSafe” mobile app and the visit records are stored in users’ mobile phones only, then how does the app issue exposure notification to users?

Q9How do we protect our privacy?

Q10It is reported that the “LeaveHomeSafe” mobile app will add an automatic Bluetooth scanning function. What are the details? Will this function infringe on personal privacy?

Q11Under what circumstances will a user be requested to provide his/her visit records?

Q12Many catering premises collect diners’ names, phone numbers and visit time by other means. Comparing with the “LeaveHomeSafe” mobile app, which one is safer?

Q13Will the app read your data on the mobile?

Q14When installing or using the “LeaveHomeSafe” Mobile App encounter problems, what should I do?

Usage:

Q15How to use the “LeaveHomeSafe” Mobile App?

Q16How to scan the venue’s QR code?

Q17How to scan the taxi registration mark plate?

Q18After entering a venue and scanning the QR code, how do I scan another venue’s QR code inside the venue at the same time?

Q19Does the “LeaveHomeSafe” Mobile App record my GPS location data and send them to the Government or other systems?

Q20Can users view or modify their visit records?

Notification:

Q21What is the time interval of exposure notification?

Q22What should I do if I receive the exposure notification?

QR Code:

Q23What should be done if the “LeaveHomeSafe” QR code posted at the venue is not what it appears to be?

For Venue Operators:

Q24How to apply the “LeaveHomeSafe” QR codes?

Q25How long for the application of “LeaveHomeSafe” QR codes?

Q26Where should the venue display the QR codes?

Q27How to print the QR codes for best scanning effect?

Q28Does “LeaveHomeSafe” only provide one QR code?